Who to Contact in a MENTAL HEALTH CRISIS
Easy to remember, similar to 911
call or text*
- Toll-free (nationwide)
Talk to someone as long as needed
- Counselor will identify if a more immediate response is needed
- 988 isn’t able to patch calls through to HCRS but will suggest the caller contact HCRS or their closest ER, when appropriate
- Works with HCRS to dispatch community response
833-vt-talks
peer support line
To connect with a peer
call or Text*
- A warmline operated by Pathways of Vermont
- Peer support advocates provide supportive counseling
For urgent need of services
call only*
- Toll-free
- For people who need an immediate response
- 2-person / in person community response available
- Screeners will triage need, provide brief supportive counseling, and strategize next steps
- Also for substance use crises
- For anyone in Windham and Windsor counties
* Open 24/7, 365 days per year
For a physical health emergency, please dial 911
Providing Urgent Mental Health Support: Our Crisis Services
At the heart of our mission is the commitment to deliver the highest level of emergency mental health care to individuals in Windham and Windsor counties. Our Crisis Team comprises specially trained mental health professionals available round the clock to respond swiftly to emergencies. When you call our crisis telephone number, rest assured that you’ll receive prompt assistance.
Who Can Benefit from Our Services?
Our crisis services are available to anyone in Windham and Windsor counties facing a mental health or substance use emergency. Whether you’re an individual in distress, a concerned family member or friend, a health care facility, law enforcement, school, clergy member, business, or another community agency, our team is here to support you.
Comprehensive 24/7 Support
Our crisis services encompass a range of support options to meet your needs:
- 24-Hour Telephone Crisis Line: Receive immediate support, brief problem-solving counseling, information, advice about resources, and referrals to appropriate mental health providers or agencies.
- Under 24-Hour Face-to-Face Outreach: Our Crisis Team members are available to meet people in our offices, hospital Emergency Rooms, or other community settings. We provide crisis stabilization support, assess individuals for hospitalization or the use of crisis beds, and respond to critical incidents or community disasters. Additionally, our integrated team offers psychiatric consultation 24/7.
- Accessible Care, Regardless of Financial Situation: We believe that everyone should have access to crisis support, regardless of their ability to pay. Our services are available to all, and while some may be billed to individuals, Medicaid/Medicare, or other insurance, we ensure that financial barriers do not impede access to urgent mental health care.
In times of crisis, know that you’re not alone. Reach out to our Crisis Team for immediate support and guidance.
Our Enhanced Mobile Crisis services now offers a 2-person, in-person community response for people experiencing a mental health or substance use crisis. This service is available across Vermont.
Our Crisis Team provides a variety of other services
- Screening for court-ordered observation or evaluation in criminal cases
- Training and education programs related to crisis intervention
- Screening for involuntary psychiatric inpatient admissions
- Screening for children’s and CRT Medicaid-funded psychiatric inpatient admissions
- Screening people under the Public Inebriate Program
- Mobile crisis outreach and support
- Collaboration with local Law Enforcement
Testimonials
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I most enjoy spending time in the community and with [HCRS] staff.
DS service recipient -
My Service Coordinator makes me feel heard. They listen, understand, and show compassion.
DS service recipient -
I most like being able to go to work and have a job to support myself.
DS service recipient -
My son’s [HCRS] therapist meets with him at his school. She is amazing. She has developed a strong bond with him in a short amount of time. It is clear she is invested and wants him to succeed and feel good. We are very grateful for her.
Children’s service recipient -
Being able to have appointments through Zoom has been a huge help. It makes it easier to keep appointments, cuts down on stress as I don’t have to worry about transportation or if I can afford gas for my car. It also helps with anxiety when the weather is bad as I don’t have to drive. It is also really easy to get in contact with your team. Everyone is very reachable by either phone or email…I feel like I can reach out to either our case manager or counselor at any time, which helps with making me feel very supported.
CRT service recipient -
I most love that services are consistent and tailored to my daughter.
Children’s service recipient -
I most love that services are available both in-person or online.
Adult service recipient -
[HCRS] staff are kind and understanding.
Adult service recipient -
My son adores his provider and enjoys spending the time with her.
Children’s service recipient -
My case workers listen to me and understand that I know myself best and what works or doesn’t work for me.
CRT service recipient -
My counselor supports me in exploring successful approaches to dealing with my issues.
Adult service recipient -
I never feel like I’m being judged, so it’s easy to ask for whatever I need. In turn, staff have shown full and complete effort in finding the most effective ways to support my healing and growth.
Adult service recipient -
[HCRS] services have helped me feel more secure after being hospitalized for more than a year.
CRT service recipient -
I always feel welcomed and heard. Someone is always available in a time of need. It’s a no judgment zone.
Adult service recipient -
My counselor is very in tune to what I need.
Adult service recipient -
Everybody [at HCRS] works hard to help you.
Adult service recipient -
The online services option has worked best for me. My case worker is amazing, and I am glad for [HCRS] services.
Adult service recipient -
I feel like I can talk to my counselor about anything and everything openly.
Adult service recipient -
My case worker makes me feel like I’m a person.
Adult service recipient -
My suggestions are taken seriously. If I share ideas, HCRS will try to make it happen if they can.
CRT service recipient
