Process for Resolving Complaints with HCRS Programs and/or Services
Anyone receiving or participating in services at HCRS, has the right to complain or file a grievance. If you are dissatisfied with our programs or services, we recommend that you speak with your provider or their supervisor to see if the concern can be immediately resolved. If you are not completely satisfied or do not wish to speak with the provider or supervisor, you may file a grievance.
A grievance is an official process where you submit, either in writing or verbally, the concerns you are having with our programs or services.
To verbally submit, you may contact:
Christine Boothby, Grievance & Appeal Coordinator
802-886-4500, ext. 2280
To submit in writing, simply complete this Grievance Form and mail to the address noted at the bottom of the form.
Grievance Process:
- 1Grievances may be filed verbally or in writing at any time.
- 2HCRS staff members will be happy to assist you with the completion of the Grievance form or verbal submission of a grievance.
- 3A written acknowledgement will be sent to the person filing the grievance within 5 business days.
- 4The Grievance & Appeal Coordinator will work together with the relevant Division Director to review/investigate all grievances from the initial filing through resolution.
- 5Grievances are addressed and a written response is provided in 90 days.
Resources (click the links below for more info):
Testimonials
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I most enjoy spending time in the community and with [HCRS] staff.
DS service recipient -
My Service Coordinator makes me feel heard. They listen, understand, and show compassion.
DS service recipient -
I most like being able to go to work and have a job to support myself.
DS service recipient -
My son’s [HCRS] therapist meets with him at his school. She is amazing. She has developed a strong bond with him in a short amount of time. It is clear she is invested and wants him to succeed and feel good. We are very grateful for her.
Children’s service recipient -
Being able to have appointments through Zoom has been a huge help. It makes it easier to keep appointments, cuts down on stress as I don’t have to worry about transportation or if I can afford gas for my car. It also helps with anxiety when the weather is bad as I don’t have to drive. It is also really easy to get in contact with your team. Everyone is very reachable by either phone or email…I feel like I can reach out to either our case manager or counselor at any time, which helps with making me feel very supported.
CRT service recipient -
I most love that services are consistent and tailored to my daughter.
Children’s service recipient -
I most love that services are available both in-person or online.
Adult service recipient -
[HCRS] staff are kind and understanding.
Adult service recipient -
My son adores his provider and enjoys spending the time with her.
Children’s service recipient -
My case workers listen to me and understand that I know myself best and what works or doesn’t work for me.
CRT service recipient -
My counselor supports me in exploring successful approaches to dealing with my issues.
Adult service recipient -
I never feel like I’m being judged, so it’s easy to ask for whatever I need. In turn, staff have shown full and complete effort in finding the most effective ways to support my healing and growth.
Adult service recipient -
[HCRS] services have helped me feel more secure after being hospitalized for more than a year.
CRT service recipient -
I always feel welcomed and heard. Someone is always available in a time of need. It’s a no judgment zone.
Adult service recipient -
My counselor is very in tune to what I need.
Adult service recipient -
Everybody [at HCRS] works hard to help you.
Adult service recipient -
The online services option has worked best for me. My case worker is amazing, and I am glad for [HCRS] services.
Adult service recipient -
I feel like I can talk to my counselor about anything and everything openly.
Adult service recipient -
My case worker makes me feel like I’m a person.
Adult service recipient -
My suggestions are taken seriously. If I share ideas, HCRS will try to make it happen if they can.
CRT service recipient
