Our AOP program provides comprehensive services to adults with challenges associated with a mental health diagnosis. Treatment needs are identified based on an evaluation primarily accessed through our Centralized Access Navigation program. The program offers a wide range of options to help people achieve their mental health goals and remain integrated in their local communities. One way we do this is to foster a culture that helps individuals create and maintain stable lives by offering supports and services based on each person’s specific needs and choices.
Additionally, we provide high quality services by recruiting and training compassionate, competent staff who utilize innovative, effective treatment practices in a positive and safe environment. We also believe that community integration has intrinsic value to each person’s process of personal recovery. Our AOP team provides a wide array of services to support people in the recovery process. These services include:
Treatment coordination, planning, and case management.
Community Support to help people to live and thrive in their communities.
- Supporting people to obtain and maintain employment.
- Clinical services in individual, group, or family settings.
Psychiatry Review and Services to help manage symptoms using medication, when necessary, including:
- Diagnosis
- Evaluation
Education
Review of needs and referral
- Nursing services to:
Ensure coordination with primary care providers and other prescribers of medication
- Administer medication
Assist people to self-administer their medications
Recovery education in group and individual settings
Employment Services
Employment is recognized as an important piece of the recovery process.
Our AOP Program is committed to assisting service-recipients in reaching their personal employment goals. Each treatment team has a Vocational Specialist available to work closely with you and other treatment providers through each step in the employment process. Because Vocational Services are very diverse, if you don’t see a service you need or believe is employment related, please ask your case manager or the team Vocational Specialist.
Preparing for Employment
- We will work with you to help determine your individual needs, skills, interests, and level of commitment to getting a job.
- We will assist you with preparing a resume to assist in the job search process.
- Our Employment staff can facilitate a referral to the State of Vermont Vocational Rehabilitation services and provide on-going collaboration to support your vocational goals. There may be paid training opportunities as well as financial assistance with some job-related needs.
- We will assist you with finding training and/or educational opportunities to help you reach your goals.
- You will receive training in skills such as interviewing, job searching, and job maintenance.
Finding Employment
- You’ll learn how to access a wide variety of employment opportunities through the internet, State employment services, and newspapers, as well as how to network through friends, family, and other people you know.
- Our Employment Services staff are active members of Creative Workforce Solutions, which provides a network of job developers in each community helping each other to develop jobs on behalf of the people we serve.
- We work directly with employers in the community to develop employment opportunities for the people we serve.
Our Employment Services team will provide you with support for as long as you need it. We never “close” the case unless you leave AOP services.
Educational Opportunities
- If you are interested in educational opportunities, we will assist you with enrolling in high school, college, or technical training programs.
- We can also assist you with applying for financial aid programs to help pay for these opportunities.
- Vermont’s Vocational Rehabilitation program will often assist in paying for supplies, transportation expenses, and other small financial needs related to educational goals.
- Our Employment Services staff can assist with finding tutors, if needed.
Benefits Counseling
- We are happy to assist you to navigate the maze of benefit issues that are often the greatest reason clients choose not to work.
Learn how you can work part-time if you choose to.
- The world of Medicare, Medicaid, and Social Security can be extremely confusing; our staff can help you understand these programs.
Other Services
- Our Vocational Services encompass almost any activity that can lead to employment, education, or volunteering.
These services are completely voluntary and free for AOP clients.
- Our goal is to assist you in reaching your employment or education goals.
Testimonials
-
I most enjoy spending time in the community and with [HCRS] staff.
DS service recipient -
My Service Coordinator makes me feel heard. They listen, understand, and show compassion.
DS service recipient -
I most like being able to go to work and have a job to support myself.
DS service recipient -
My son’s [HCRS] therapist meets with him at his school. She is amazing. She has developed a strong bond with him in a short amount of time. It is clear she is invested and wants him to succeed and feel good. We are very grateful for her.
Children’s service recipient -
Being able to have appointments through Zoom has been a huge help. It makes it easier to keep appointments, cuts down on stress as I don’t have to worry about transportation or if I can afford gas for my car. It also helps with anxiety when the weather is bad as I don’t have to drive. It is also really easy to get in contact with your team. Everyone is very reachable by either phone or email…I feel like I can reach out to either our case manager or counselor at any time, which helps with making me feel very supported.
CRT service recipient -
I most love that services are consistent and tailored to my daughter.
Children’s service recipient -
I most love that services are available both in-person or online.
Adult service recipient -
[HCRS] staff are kind and understanding.
Adult service recipient -
My son adores his provider and enjoys spending the time with her.
Children’s service recipient -
My case workers listen to me and understand that I know myself best and what works or doesn’t work for me.
CRT service recipient -
My counselor supports me in exploring successful approaches to dealing with my issues.
Adult service recipient -
I never feel like I’m being judged, so it’s easy to ask for whatever I need. In turn, staff have shown full and complete effort in finding the most effective ways to support my healing and growth.
Adult service recipient -
[HCRS] services have helped me feel more secure after being hospitalized for more than a year.
CRT service recipient -
I always feel welcomed and heard. Someone is always available in a time of need. It’s a no judgment zone.
Adult service recipient -
My counselor is very in tune to what I need.
Adult service recipient -
Everybody [at HCRS] works hard to help you.
Adult service recipient -
The online services option has worked best for me. My case worker is amazing, and I am glad for [HCRS] services.
Adult service recipient -
I feel like I can talk to my counselor about anything and everything openly.
Adult service recipient -
My case worker makes me feel like I’m a person.
Adult service recipient -
My suggestions are taken seriously. If I share ideas, HCRS will try to make it happen if they can.
CRT service recipient

