Accessing Services for Potential New Clients
If you are looking for someone to talk with about life stressors, relationship problems, or possible mental health and/or substance use issues, please take the first step and contact one of our Access Navigators on one of our 3 toll-free access lines. Choose the number that is most conveniently located for you.
- Brattleboro area: (855) 220-9428
- Springfield/Bellows Falls area: (855) 220-9429
- Hartford area: (855) 220-9430
In most instances, we can see you the same day and, if you continue with HCRS services, usually the same professional who conducts the assessment will be the treating clinician.
Our Access Navigator will provide a safe place to talk about what is going on in your life, help you identify some strengths and resources to deal with your struggles, and may refer you to ongoing HCRS services or to other services provided in the community. Brief screening questions are asked to help determine the best course of action to help you solve the challenges you may be facing.
Our regular business hours are Monday – Friday from 8:30 am – 5:00 pm. See the Contact Us page for office locations.
Testimonials
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I most enjoy spending time in the community and with [HCRS] staff.
DS service recipient -
My Service Coordinator makes me feel heard. They listen, understand, and show compassion.
DS service recipient -
I most like being able to go to work and have a job to support myself.
DS service recipient -
My son’s [HCRS] therapist meets with him at his school. She is amazing. She has developed a strong bond with him in a short amount of time. It is clear she is invested and wants him to succeed and feel good. We are very grateful for her.
Children’s service recipient -
Being able to have appointments through Zoom has been a huge help. It makes it easier to keep appointments, cuts down on stress as I don’t have to worry about transportation or if I can afford gas for my car. It also helps with anxiety when the weather is bad as I don’t have to drive. It is also really easy to get in contact with your team. Everyone is very reachable by either phone or email…I feel like I can reach out to either our case manager or counselor at any time, which helps with making me feel very supported.
CRT service recipient -
I most love that services are consistent and tailored to my daughter.
Children’s service recipient -
I most love that services are available both in-person or online.
Adult service recipient -
[HCRS] staff are kind and understanding.
Adult service recipient -
My son adores his provider and enjoys spending the time with her.
Children’s service recipient -
My case workers listen to me and understand that I know myself best and what works or doesn’t work for me.
CRT service recipient -
My counselor supports me in exploring successful approaches to dealing with my issues.
Adult service recipient -
I never feel like I’m being judged, so it’s easy to ask for whatever I need. In turn, staff have shown full and complete effort in finding the most effective ways to support my healing and growth.
Adult service recipient -
[HCRS] services have helped me feel more secure after being hospitalized for more than a year.
CRT service recipient -
I always feel welcomed and heard. Someone is always available in a time of need. It’s a no judgment zone.
Adult service recipient -
My counselor is very in tune to what I need.
Adult service recipient -
Everybody [at HCRS] works hard to help you.
Adult service recipient -
The online services option has worked best for me. My case worker is amazing, and I am glad for [HCRS] services.
Adult service recipient -
I feel like I can talk to my counselor about anything and everything openly.
Adult service recipient -
My case worker makes me feel like I’m a person.
Adult service recipient -
My suggestions are taken seriously. If I share ideas, HCRS will try to make it happen if they can.
CRT service recipient
